Refund policy

We take pride in the quality of our products and are committed to your satisfaction. If you’re not completely happy with your purchase, please contact us — we’ll do our best to make it right.

Contact Us First:

Before initiating a return, please reach out to us at support@bluemango7.com. Do not ship your item back without prior authorization, as we cannot guarantee it will be received or processed correctly.

1. 30-Day Money-Back Guarantee (No-Hassle Returns)
We offer a 30-day satisfaction guarantee on all regular-priced items. If you're not 100% satisfied, contact our support team, and we’ll work with you to resolve the issue. If a return is necessary, we’ll provide you with specific instructions.

  • Refunds and exchanges are subject to review and approval at our discretion.
  • Refunds will be issued to the original method of payment.
  • Customers are responsible for the cost of return shipping.
  • Exchanges are handled on a case-by-case basis.

2. Refunds (If Applicable)
Once your return is received and inspected, we’ll notify you via email regarding the status of your refund.

  • If approved, the refund will be processed within 5–7 business days.
  • The refund will be applied to your original payment method or credited to your account.

3. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company — posting times may vary.
  • Contact your bank — there may be additional processing delays.

If you’ve completed all of the above and still haven’t received your refund, please email support@bluemango7.com.

4. Sale Items
Only regularly priced items are eligible for refunds. Sale or discounted items are non-refundable.

5. Damaged or Defective Items
If your item arrives damaged due to shipping or other issues, please contact us within 3 business days of delivery at support@bluemango7.com. Include a detailed description and photos of the damage.

6. International Returns
We are not responsible for customs restrictions, tariffs, or other regulations that may affect international shipments.

  • Please verify that your country permits the import of the products you are ordering.
  • Any applicable duties or taxes are the responsibility of the customer.
  • If your order is seized or returned by customs, a refund will only be issued if the items are returned to us in original, undamaged condition.

7. Fraud & Chargebacks
Fraudulent activity and chargebacks are taken seriously and may result in account suspension, legal action, or law enforcement involvement.

Contact Information
For questions, support, or complaints, please reach out to:
📧 support@bluemango7.com
📞 (704) 951-5667